A few weeks ago my Instant Vortex Plus stopped working. The light inside came on but the control panel was dead. I had purchased it through Walmart.com so I was able to look up the purchase and I was under the one year mark! YAY!!!

Whenever you buy a new appliance it is a good idea to register the warranty. I should have but didn’t. I was able to register it online and I filed a claim. They responded within a few days and they approved my request. I am getting a new one!

Here is what you need to do if your Vortex stops working:


If that doesn’t work, you will need to put in a claim. You have a one-year warranty so don’t wait to make your claim!

Open a support ticket: https://www.InstantPot.com/support/

Email: [email protected]

Call: 1.800.828.7280 x2

Warranty Registration:

Please visit www.instantpot.com/support/register to register your new Instant Brands™ appliance and validate your warranty within thirty (30) days of purchase. You will be asked to provide the store name, date of purchase, model number (found on the back of your appliance) and serial number (found on the bottom of your appliance) along with your name and email address. The registration will enable us to keep you up to date with product developments, recipes and contact you in the unlikely event of a product safety notification. By registering, you acknowledge that you have read and understand the instructions for use, and warnings set forth in the accompanying instructions.

Limited Warranty

This Limited Warranty is effective for one year from the date of original consumer purchase. Proof of original purchase date and, if requested by an authorized representative of Instant Brands Inc. (“Instant Brands”), return of your appliance, is required to obtain service under this Limited Warranty. Provided that this appliance is operated and maintained in accordance with written instructions attached to or furnished with the appliance, Instant Brands will, in its sole and exclusive discretion, either: (i) repair defects in materials or workmanship; or (ii) replace the appliance. In the event that your appliance is replaced, the Limited Warranty on the replacement appliance will expire 12 months from the date of original consumer purchase.

This Limited Warranty extends only to the original purchaser and use of the appliance in the United States of America and Canada. This warranty does not cover units that are used outside of the United States of America and Canada.

Any modification or attempted modification to your appliance may interfere with the safe operation of the appliance and will void this Limited Warranty. This Limited Warranty does not apply in respect of any appliance or any part thereof that has been altered or modified unless such alterations or modifications were expressly authorized by an Instant Brands representative.

Warranty Service

To obtain service under this warranty, please contact our Customer Service Department by phone at 1-800-828-7280 or by email to [email protected]. You can also create a support ticket online at www.instantpot.com/support. If we are unable to resolve the problem, you may be asked to send your appliance to the Service Department for quality inspection. Instant Brands is not responsible for shipping costs related to warranty service, save and except for shipping costs associated with the return of your appliance from Canada or within the 48 contiguous states and the District of Columbia of the United States of America, as provided herein. When returning your appliance, please include your name, mailing address, email address, phone number, and proof of the original purchase date as well as a description of the problem you are encountering with the appliance.


  1. sharon duerr on December 16, 2020 at 6:28 pm

    bought oven a month ago internal light has quit working

    • vortexrecipes on December 16, 2020 at 7:41 pm

      Contact them. They are fantastic about resolving issues.

  2. Jennifer Wright on January 5, 2021 at 4:57 pm

    Just got mine Out of the box to do the initial run and you can’t push the buttons they won’t work. They light up but that’s it

    • vortexrecipes on January 5, 2021 at 6:05 pm

      Return it and get another!!

  3. Barb on February 19, 2021 at 10:25 pm

    Mind was running and just stopped working. We’ve checked the plug and it’s fine.

    • vortexrecipes on February 23, 2021 at 1:49 pm

      Contact them, they are fantastic about helping!

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